Who we are
Pro Pickle operates an indoor pickleball venue and related services at 171B Botany Road, Waterloo NSW 2017. This policy covers website visits, enquiries, bookings, memberships, programs and interactions with our team.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, phone number, account and booking details.
- Event details such as event type, preferred date and time, guest numbers, package interests and accessibility or activity needs.
- Parent or carer contact details and limited child information, such as age, needed to assess a Kids’ Birthday enquiry.
- Payment status and transaction information supplied through booking and payment providers.
- Correspondence, feedback, customer-support and participation records needed to deliver our services.
- CCTV footage and photographs or video where notice and any required consent or permission has been obtained.
- Website and device information, such as IP address, browser type, pages viewed and interaction data, where collected under the applicable cookie and consent configuration.
Please do not include health or other sensitive information in a general enquiry unless we specifically ask for it and explain why it is needed. We do not ask for payment-card details in the event-enquiry form.
How we collect information
We may collect information directly from you through our website, Jotform, PlayByPoint, email, phone and in-person interactions. We may also receive information from a parent, carer, organiser or authorised representative, or from service providers helping manage a booking, payment, enquiry or support request.
Information may also be collected through venue CCTV and website analytics or advertising tools, subject to the applicable consent configuration. If you do not provide required contact and event details, we may not be able to assess or respond to your enquiry.
Why we collect and use information
- Respond to enquiries, confirm availability and arrange next steps.
- Manage bookings, memberships, coaching, Social Play, Youth Academy and venue services.
- Process or reconcile payments through providers and communicate confirmations, reminders or service changes.
- Provide support, resolve issues and manage safety, security and incidents.
- Maintain business, financial and compliance records, improve our website and services, and meet legal obligations.
- Send marketing communications where permitted and where any required consent has been obtained.
We will not use event-enquiry details for unrelated marketing unless that use is legally permitted and supported by a separate, valid marketing choice where required.
When we disclose information
We may disclose information to authorised staff and contractors who need it for their work, and to providers supporting our services. These may include Jotform for event enquiries, PlayByPoint for bookings, memberships and communications, Stripe for payment processing, and relevant banks or payment-method providers.
We may also disclose information to website hosting, email, security and IT providers; Google where approved measurement services are enabled; and Meta where the approved Meta Pixel is enabled. Other recipients may include professional advisers, insurers, regulators and law-enforcement bodies where permitted or required by law, or parties involved in a business transfer subject to appropriate confidentiality and legal safeguards.
Service providers and overseas handling
Some providers may process or store information outside Australia. Their own privacy policies explain their handling of information and may describe international transfers.
Stripe is our payment-processing provider. Customers may provide payment and transaction information to Stripe or through a booking flow that uses Stripe. Stripe’s privacy policy also applies to its handling of that information.
Our website may link or hand you over to third-party services. The following provider information opens in a new tab:
Children and young people
Where a service involves a child or young person, we aim to collect only the information needed to assess or deliver the service and communicate with a parent or carer. Event enquiries should use parent or carer contact details. Please do not provide unnecessary child information in free-text fields.
CCTV, photography and video
CCTV may be used for venue safety and security. We may take photographs or video during sessions for social media or promotional use where notice and any required consent or permission has been obtained, including relevant guardian permission for children.
You may ask in writing not to appear in promotional photographs or video. Contact our team using the details below.
Security
We aim to take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of storage or transmission is completely secure.
Retention and deletion
Information may be retained for as long as needed for its collection purpose and to meet legal, accounting, insurance, dispute-resolution or operational requirements. This may include enquiries, bookings and transactions, correspondence, incident records, CCTV footage, media permissions and provider-held records or backups.
When information is no longer required, we aim to take reasonable steps to delete it or de-identify it, subject to applicable requirements. Contact us about a deletion request; provider policies and applicable record-keeping requirements may also affect how it can be handled.
Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.
For information held directly by Jotform, PlayByPoint or Stripe, their own privacy policies and request processes may also apply.
Privacy questions and complaints
Contact us with privacy questions, access or correction requests, or concerns about how your information has been handled.
Pro Pickle Australia Pty LtdABN 92 689 315 946171B Botany Road, Waterloo NSW 2017Email hello@propickle.com.auCall 0435 401 520If you are not satisfied with our response, you may have the right to contact an external regulator or dispute-resolution body.
Changes to this policy
We may update this policy when our services, providers or information-handling practices change.